General

All Bodyworx Massage therapists are trained professional remedial and relaxation massage specialists.

Bodyworx provides only professional, health and well-being-focused massage.

Please address your massage therapist the way you would a physiotherapist, chiropractor or medical doctor.

Bodyworx reserves the right to change prices and services without notice.

Bookings, payments, and deposits

An online booking system has been setup so you can pick a preferred time that suits you.

Bookings can be made in advance up to 3 months.

You will receive an email notification of your booking date and time and some helpful information.

On your booking confirmation email there is also a link to cancel your appointment up to 48 hours in advance.

You will also receive a SMS reminder 24 hours prior to the appointment.

Please be considerate of your therapist and arrive on time at your appointment.

It would be greatly appreciated that all NEW CLIENTS could please arrive at least 10 minutes before your appointment start time so as to complete necessary paperwork.

Payment must be received in full after the service has been completed.

Cancellations & changes to your appointment

We require a minimum of 12 hours’ notice to cancel or reschedule an appointment.

Appointments canceled within the 12-hour of your appointment will incur a 50% (of your booked service) cancellation fee.

Any no shows or cancellations with less than 4 hours’ notice will incur a 100% cancellation fee.

Any cancellations or changes to your booking must be communicated by telephone, email, or through the online booking software.

If your therapist is delayed

We generally allow enough time between massage session to ensure your massage therapist will always run on time and not be delayed.

In the event that your therapist is held up, you will be advised by telephone, and we will endeavour to ensure the length of your massage will not change. If the length of your massage is affected in any way, we will offer a complimentary gift voucher to the equivalent value of the effected booking.

If you are running late

Please let us know by telephone as soon as possible if you are running late or are not ready to commence your massage at the arranged time. We will try to accommodate you as best as possible.

Please note that due to scheduling constraints, your therapist may still have to conclude your massage at the scheduled finish time.

If your therapist needs to cancel your appointment

If we have to cancel your appointment due to the therapist being unwell or unavailable, we will notify you via, phone, SMS, and email.

We will make every effort to reschedule your appointment to a time that is convenient for you.

Gift Vouchers

Gift Vouchers are non-refundable.

Gift Vouchers cannot be redeemed for cash.

No discounts apply when purchasing or redeeming vouchers (unless a special offer is available when purchasing the gift voucher).   You are unable to apply a birthday discount off a gift voucher redemption.

Personal Conduct

 Underwear is optional throughout the duration of the massage.

Your therapist has the right to cancel the massage and leave the premises immediately if there is any harassment, either physical, sexual, or verbal. This could result in a police report being filed if the charges are deemed to be of a serious nature.

Your therapist will use sheet and towel draping to respect your privacy during your massage. The therapist will only uncover that the part of your body that they are working on at that time.

If, for any reason, you are uncomfortable or need specific attention at any point during your massage, please notify your therapist immediately.

If you prefer more or less pressure during your massage, or if you need a glass of water or a tissue, or would like to change the style of massage during your treatment, it’s important that you inform your therapist immediately, and they will do their best to accommodate your request.

Health Conditions

Please advise us of any special health conditions or medications when scheduling your appointment as it may impact your selected treatment.

If you experience any of the following, we strongly advice you consult your doctor before your treatment to obtain their approval:

• high/low blood pressure

• heart conditions, allergies

• physical ailments

• surgery

• pregnancy

• or any other medical conditions

For remedial and therapeutic treatments, you will be given a form to complete regarding your health record at the time of your booking. This will allow your therapist to correctly prepare for your massage and provide the best possible treatment for you.

Client Information

All personal information held by Bodyworx is treated as private and confidential. It is to be used solely by Bodyworx and will not be disclosed to other parties.

Personal information may be used to inform clients about other products and services that may be of interest (by means of telephone, email, or post). Client details will be removed from the mailing list upon request.